General Questions
Wellness Essentials is a Medical Supply Store Retail and Wholesaler, we partner with leading manufacturers of healthcare products to deliver the best medical supplies to our customers throughout the continuum of care. Our goals and commitment to our community is to provide good quality with competitive prices, fast shipping, and excellent customer service.
A detailed prescription is a documentation that is provided by your physician to support the need for the product/service provided. These documents must include the name of the patient, date of birth (DOB), a description of the item/service that is to be provided, length of need (if applicable), physician’s signature and date.
This depends on your specific supplies and the type of insurance you have. As a reference, Medicare does not cover oral nutritional supplements, Medicaid will cover some oral nutritional supplements depending on your diagnosis. Private insurance is dependent on your type of policy. Tube feeding is typically covered with certain diagnoses; however, there are often limitations on quantities that are covered. Many times, a prior authorization request will be required for nutritional products.
You can give us a call 702-462-2458, contact us through fax 866-544-3321 or send us an email wellnessessentialsnv@gmail.com
We are located at 2672 N Buffalo Dr. #100 Las Vegas NV 89128
We deliver most of our products in our company vehicles or via a drop-ship account. We usually deliver the next business day and, if your equipment will be delivered by us, we’ll give you a date and time window for when we’ll arrive.
A prior authorization request (PAR) is made with certain insurance policies. Information requested by the insurance company often involves a detailed prescription signed by your doctor for the products requested in addition to supporting notes, documentation or other medical information describing the medical need for this product. This information is then submitted to the insurance company and they evaluate if they will provide coverage. This process can take as little as two weeks or as long as one or two months, depending on your insurance.
A detailed prescription often needs to have several key items including, but not limited to:
- Length of need (if known) & Refill amount
- Patient’s full name and date of birth (DOB)
- Appropriate ICD-10 diagnosis codes supporting prescription
- A detailed description of the product or service needed
- Physician’s signature (no stamps) NPI # and date
- insurance Information
If we do not carry the item(s) you are looking for, you can provide us with all the specifications and we will find the most competitive quality/price among our suppliers. Once the item is selected and approved by you, we will place the order and have it over our store or dropship to your domicile in a time frame of 48-72 hours.
In this case payment must be made prior to the item being ordered.
We accept Medicare and Medicaid, and some PPO options are available. For more details contact us directly, our office number is: 702-462-2458.
Orders
If possible, call to order replenishment of supplies a week in advance. This will help ensure you receive your products in a timely manner and reduce the possibility of back-order items.
If you’re going to have insurance pay for the supplies, make sure you have copies of all your insurance cards and a doctor’s detailed prescription not dated later than 60 days. If you’re not going to use insurance, then these items are usually unnecessary.
Only a few supplies cannot be sold without a doctor’s detailed prescription.
A staff member will greet you and ask the purpose for visiting. Then you will be assisted with your medical equipment needs. If you’re going to have insurance pay for the supplies, make sure you have copies of all your insurance cards and a doctor’s detailed prescription. If you’re not going to use insurance, then these items are usually unnecessary. A few supplies cannot be sold without a doctor’s detailed prescription.
It may take some time to verify your insurance before your order can be dispensed. You’re welcome to wait in our showroom or come back at a later time. You will be required to sign some documentation and you may need to pay for a portion of the cost deemed necessary by your insurance before you can take your equipment.
Give us a call or stop by our office. Wellness Essentials will have your equipment in for an evaluation. We will check to see if your equipment is covered under warranty or if insurance will cover repair and/or replacement.
Depending on the equipment that needs repair, we can provide small services. There are products that cannot be serviced because the parts are not available, other specialized equipment needs to be sent to manufacturer for service or recalibration. For more details, please contact us by email or phone.
We offer weekly and monthly rent. The prices vary based on the equipment being rented.
We will provide you a quote of how much it is to purchase considering what you already paid for renting it and the condition of the equipment you want to buy.
Payments, Shipping & Refunds
We accept all major credit/debit cards including American Express, Discover Card, Master Card, and Visa. Cash payments are also accepted.
The minimum combined 2023 sales tax rate for Clark County, Nevada is 8.38%.
The majority of our products are “final sale”.
We accept returns or exchanges for products damaged in transit or if the incorrect item was shipped to you.
Our items and services are non-refundable, unless otherwise agreed with Wellness Essentials in writing.
All Shipments are subject to stock availability. Orders typically ship the same or the next business day.
Generally, all orders are received within 2-3 business days. Should you need your products sooner, please call us and we can check availability and confirm transit time for you.
Shipping is free for orders that are shipped standard ground within the State of Nevada. However, please call our office to get a shipping quote (if applicable) as additional charges may apply.
If you do not live in the State of Nevada or in the US and would like a shipping quote, please contact us and we will prepare a custom quote for you. Please note that any additional and/or customs taxes will be at the expense of the customer (including Canada).
Please send us an email at wellnessessentialsnv@gmail.com to check if your product can be shipped to your address.